The new map is out, and the level of demand from our customers is stunning. The dedicated server patch has been downloaded onto all of our machines, and we're in the process of rebooting lots of Ark servers. There are hundreds of you guys eagerly mashing the restart button as well, which is not making things go any faster! =)
If past releases are any indication, we'll probably be seeing more fixes and reboots rolling in over the next few days. Please be patient! These upgrades tend to be bumpy, but it all gets sorted out eventually.
I noticed you guys are pretty excited about the new Aberration map! I know as much as you do at this point -- it's supposed to come out at 8AM (California time). When Studio Wildcard makes the dedicated server update available, all of our servers will automatically start downloading it. Everyone else in the world will be doing the same thing, so expect some slowness here.
It should be ready about an hour or two after that, and we will add the map to the maps list selector at that time.
All machines are online! Sure has been a hard week for me! Good night! =)
The week of bizarre network outages continues! We currently have 5 machines in the Western Europe region that are down. The network guys are investigating!
The network for ark66 was fixed and it's back online. That brings an end to my kinda-shitty evening. Good night everyone! =)
Sucky evening tonight! The machine hosting the website crashed, but it's now back. A single machine, known to us as ark66, is still down. We're working on it.
Some of you have written in this morning to ask about the Halloween even that is happening today and tomorrow. Unfortunately we can't enable it on your server. The reason we can't is that it is not a command line flag. It is actually a beta branch that would have to be separately downloaded from Steam, as explained here.
What this means is we need to download an entirely separate version of the game from Steam for anyone who turns the option on. Ark has never done this kind of thing before -- all prior events were just enabled for everyone, or controlled with a command line flag (like -vday).
Therefore, I'm totally unprepared. Our system works by just downloading the game from Steam once onto each machine, and then copying that into everyone's home directory. This was designed to go faster and save bandwidth, but it means that we can't just download a different branch from Steam for a particular customer. I would be happy to change the system, but since the event is only running 2 days, it'll be moot by the time I'm done.
Sorry, again! I wish they'd given us more notice about how the event was going to work.
Everything should be back to normal in a few minutes!
It shouldn't be more than a couple hours now! Apparently one of the data center racks has lost networking. I guess I'll file this one under "shit happens!" =)
A single hosting machine in the North American region, known to us as ark53, is currently down. Data center sysadmins are investigating. Apologies to those of you whose game servers are down!