It's been a fun week.
It's taken me several days to piece together what was happening so I could write about it. Around Jan 2, the support mailbox started getting an increasing number of complaints about lagging servers -- on the order of dozens of messages per day, which is still tiny as a percentage of our customer base, but very unusual nonetheless. A typical complaint would read something like "my lag has been crazy, sometimes everything locks up for a full minute and then rubberbands to catch up!"
Over the next few days, here is what I was able to piece together:
As of this morning, things seem to have calmed down. Several patches from Studio Wildcard have reduced Ragnarok's average memory usage back to where it used to be. And we've put enough new hardware online that everyone has a stable game without lag.
Good for us, right?
Here's what sucks, though..
Why do some people have to write in and actively threaten me? I mean, it's cool that people write support and let us know that they're having a problem, but why do they have to yell? Type in all caps? Threaten lawsuits? Why do they have to say things like "now that your company is big, you're cutting back on server specs and customer support to screw everyone" when I'm spending more than ever on both?Return to ArkServers Blog