In addition to the existing regions (North America, South Africa, Western Europe) we now offer Australia as well! It costs $6 extra per month because data center capacity in Australia is ridiculously expensive.
We finally stop being a single-game host! PixARK and Rust are next, by popular demand!
Apparently gaming companies are supposed to run their own Discord server these days, so here you go: https://discord.gg/MnTMYZE
Join me and everyone else and let's chat! Formal support will still be handled by email, as usual -- this is more of a hangout.
As promised, you can now add your own custom arguments to your command line. The option is under expert settings.
I'll start with the thing you probably want to hear: the Easter Event command line option has been added to Advanced Settings. You can turn it on.
Why did it take this long to add the option? I just spent the last week making a 1500 mile move, and was not available to do the work. I'm not the only person here, but I am the only coder (for now) and my absence means this didn't get done. I am truly sorry -- you guys trusted me with your server hosting, and in this case, I let you down. I know many of you lost players, and for that I want to apologize to each of you.
How will you keep this from happening again? Within the next day or two, everyone will be able to edit the command line options for their server.
Sorry it's been down for so long, but it's back now! =)
Unfortunately we had one of our South African servers break. It's easy to fix, but it's 10pm in South Africa right now and everyone at the data center has gone home. It should be fixed in the next 10-12 hours when they get to work in the morning, I expect.
After yesterday's blog post, I got emails with words of praise from several humans and one ice/shadow dragon! Thank you! =)
It's all good, I'm not walking away anytime soon! It was just a shitty couple days and I needed to vent.
It's been a fun week.
It's taken me several days to piece together what was happening so I could write about it. Around Jan 2, the support mailbox started getting an increasing number of complaints about lagging servers -- on the order of dozens of messages per day, which is still tiny as a percentage of our customer base, but very unusual nonetheless. A typical complaint would read something like "my lag has been crazy, sometimes everything locks up for a full minute and then rubberbands to catch up!"
Over the next few days, here is what I was able to piece together:
As of this morning, things seem to have calmed down. Several patches from Studio Wildcard have reduced Ragnarok's average memory usage back to where it used to be. And we've put enough new hardware online that everyone has a stable game without lag.
Good for us, right?
Here's what sucks, though..
Why do some people have to write in and actively threaten me? I mean, it's cool that people write support and let us know that they're having a problem, but why do they have to yell? Type in all caps? Threaten lawsuits? Why do they have to say things like "now that your company is big, you're cutting back on server specs and customer support to screw everyone" when I'm spending more than ever on both?
We fixed ark70, one of the South Africa machines. It's all good again!