"Things are still pretty messed up across our entire platform. Let me give you the whole story so hopefully you're not too pissed at me!
Before the Ark Gen2 release dropped on Friday, we had something like 20 totally empty machines, each with 128GB RAM, ready to accept new customers and new servers from existing customers. We always provision new hardware in anticipation of an Ark map release, and this was way more than we normally need.
My estimate turned out to be wildly low, though. All of those machines completely filled up in less than 24 hours. Then about half of the existing machines became overloaded as customers converted existing servers into much-more-demanding Gen2 servers.
This means that I had to contact our data centers (on Friday night!) and request more machines. Bonus points if you can guess what came next: it turns out that data centers are not very receptive to such requests on Friday nights.
So that's where we're at: lots of machines are crashing or running in a degraded state. We are turning away new customers, and we have nowhere to move existing customers to reduce the load on overloaded machines.
I have already requested new hardware from our datacenters, it's just a question of when they can provision it. That should happen over the next week, hopefully early in the week! I'll keep you guys up to date.
Thanks for bearing with me!
To be clear: I use the word "server" to refer to a piece of a software that we run for a customer. A "machine" is a piece of hardware that hosts many servers for many different customers."