I've been trying to disable and engram... the engram is still there... do i have to do something do get it to work  with the servers..?

What code are you using? Which Engram? How are you implementing it? Are you rebooting your server after implementation?

There's nothing too different to hiding an engram with this provider compared to self hosting or other providers. It's just a matter of making sure you know the proper ini code, are using it, and are familiar with how to access your ini file accordingly. 

If you hide too many engrams you could end up with server lagging so id do this

Engram Configuration Tool - Ark Survival Evolved (gamewalkthrough-universe.com)

This will write the code to place in the relevent ini or gameuser.ini

Itll tell you

Id recommend not hiding it but making it unlock at level 999, its black and in a way hidden and un reachable