Frequently Asked Questions
When my server gets more players, will you be able to accommodate me? Will there be lag?
What are your hardware specs?
Where are your servers located?
Do you offer PS4 or Xbox1 servers?
Do you accept Paypal?
Can I migrate my save files from another hosting provider, or from my local computer?
Why is arkservers.io worth a premium over the competitors?
Is my credit/debit card information safe?
Existing Customer Questions
Why doesn't my server show up in the in-game server listing?
Why can't I connect?
Why does my server status still show as "starting" after a full hour or more?
Why does my server status still show as "setting up" after a full hour or more?
How do I use admin commands?
How do I get level 150 dinos?
How do I change the maximum player level?
My Ark server crashed and kicked everyone off! Help!
I found a bug in the game! Can you fix it?
The SFTP credentials you gave me aren't working!
I just added a second server, and my upcoming bill is higher than expected! Why?
How do I update my game and mods?
How do I cancel my service?
Terms of Service