Frequently Asked Questions

Pre-Sales Questions

• When my server gets more players, will you be able to accommodate me? Will there be lag?

• What are your hardware specs?

• Do you offer PS4 or Xbox1 servers?

• Do you support the ArkAPI plugin?

• Can I migrate my save files from another hosting provider, or from my local computer?

• Why is arkservers.io worth a premium over the competitors?

Money Questions

• Do you accept Paypal?

• Is my credit card information safe?

• Why is my bill higher than expected?

• I need fewer slots than you offer in your smallest plan. Could I pay less?

• Can I get a discount for pre-paying?

• Can I get a discount for buying multiple servers?

• Can I switch games without being charged again?

Using and Running Your Server

• Why did my server crash or get stuck while starting?

• Why did my server get stopped for exceeding 12GB of RAM?

• My server is laggy, can you move it to a faster machine?

• Why can't I connect?

• How do I make my friend an in-game admin?

• How do I make my friend an admin for this website?

• The SFTP credentials you gave me aren't working!

• How do I update my game and mods?

• How do I transfer my servers to someone else?

• How do I cancel my service?

Ark: Survival Evolved

• How do I use admin commands?

• In the Console tab on the website, I see "RCON authorization failed" messages!

• I enabled the "Show Map Player Location" option, but no one can see their location on the map!

• Why doesn't my server show up in the in-game server listing?

• When I type the DestroyWildDinos command, I get kicked!

• When I try to transfer my character between servers in a cluster, it says "Outgoing reliable buffer overflow!"

• I found a bug in the game! Can you fix it?

Still need help?

Contact our help desk at [email protected] and we'll get back to you within 24 hours!