Frequently Asked Questions
When my server gets more players, will you be able to accommodate me? Will there be lag?
What are your hardware specs?
Do you offer PS4 or Xbox1 servers?
Do you support the ArkAPI plugin?
Do you host PixARK servers?
Can I migrate my save files from another hosting provider, or from my local computer?
Why is arkservers.io worth a premium over the competitors?
Do you accept Paypal?
Is my credit card information safe?
Why is my bill higher than expected?
I need fewer slots than you offer in your smallest plan. Could I pay less?
Can I get a discount for buying multiple servers?
Using and Running Your Server
My server is laggy, can you move it to a faster machine?
Why can't I connect?
How do I use admin commands?
How do I make my friend an in-game admin?
How do I make my friend an admin for this website?
The SFTP credentials you gave me aren't working!
How do I update my game and mods?
How do I cancel my service?
How do I increase the max level for players or tamed dinos?
How do I increase the stats multiplier?
Bugs in the Game
I enabled the "Show Map Player Location" option, but no one can see their location on the map!
My server crashed and kicked everyone off!
Why doesn't my server show up in the in-game server listing?
When I type the DestroyWildDinos command, I get kicked!
When I try to transfer my character between servers in a cluster, it says "Outgoing reliable buffer overflow!"
I found a bug in the game! Can you fix it?
Still need help?
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