• Home
  • About
  • Forum
  • Discord
  • Help/FAQ
  • Sign In
ArkServers: Servers Evolved
  • Forum

  • Server down and no support

Dark Lord

1 week ago

my server been getting a lot of packet los and kicking my players giving them EAC bans and Im getting no support from arkservers its been 9 hours now server is down , there a bad host rather go to  a nother host they took my money and i cant play on my own server, there like the ANC goverment currupt

The Friendly Chap

1 week ago

Yeah, the UI is the slickest around, and the hardware is OK, but the customer service for ZA is poor indeed.

Dark Lord

1 week ago

thats why i came back friends telling me the $2 increase made a diffrance but they removed there ticket systemand added this chat thing that with the 3 isues I reported only 1 got answered , in sa that $18 dollars is more than other countrys and its # dollars ore that other host ive been with that never game me so much problems , only reason i came here again is there custom map frendly and the other host was not but service war 247 and sesponded in 2 min of opening a ticket

The Friendly Chap

1 week ago

Got hold of them, they're working on it.

Dark Lord

1 week ago

thank you so much your a star, and a good admin and evan a better friend :-)

Dark Lord

1 week ago

No one seems to be getting back to me andserver stil not letting me loot or open containers,I pay to play on my own setu and dont get it for free nd all they do is say we give you 2 weeks free but i dont want that all I want is to pay in peace on my server I payed good money on

Dark Lord

1 week ago

No one seems to be getting back to me andserver stil not letting me loot or open containers,I pay to play on my own setu and dont get it for free nd all they do is say we give you 2 weeks free but i dont want that all I want is to pay in peace on my server I payed good money on

MagSynchro

1 week ago

There's never been a ticket thing. Always been email communication. Notice the blue Email us! link.

The forums here are for community discussion and assistance and are not a support avenue. 

As for South Africa, due to the legal climate for servers in ZA, certain things are not permitted, such as proper DDoS Protection. (Source: I work for a regional data center company, and we refuse to do business in ZA due to their legal restrictions.)

Dark Lord

1 week ago

I remember it use to be easyer to get support been 24 hours a lot of emails but still no answers. I still want to know why my server restarts by itself 1 hour after the other. Not good if i have players online and the wake me up asking why the server is down

MagSynchro

1 week ago

Standard email response is 3 business days to completion, so 24 hours isn't all that long, when the expeced turn around time is 72 hours. I've been a customer here since 2017, and it's always been like that.

  • ←← Oldest ← Older
  • Newest →→ Newer →
  • Page 1 of 2
Post Reply
  • About
  • Terms of Service
  • Affiliate
  • Best Ark Server Hosting
  • Best Minecraft Server Hosting
  • Contact: [email protected]